Refund policy

EVE THE ELF RETURN POLICY

We hope everything Eve sends your way looks and feels just right! But sometimes a size doesn’t fit, plans change, or something simply isn’t quite what you expected. That’s okay—we’re happy to accept eligible returns within the guidelines below.

Because our storybook and pajamas are made especially for the Christmas Eve tradition, there are a few important dates to know before sending anything back.

The *Very Important* Christmas Eve Rule

All Christmas storybook and pajama returns must be initiated AND shipped no later than December 23 of the year they were purchased.

After December 23, Christmas storybook and pajama sales for that season become final sale and are no longer eligible for return, refund, exchange, or store credit.

Why the early cutoff? Our storybook and pajamas are a seasonal product created specifically to be worn and enjoyed on Christmas Eve. Just as Halloween costumes generally can’t be returned after Halloween, we aren’t able to accept Christmas pajamas after their intended holiday has arrived.

The December 23 deadline applies even if your normal return window listed below would otherwise extend beyond that date.

Our Standard Return Window

From the date your order is received, eligible merchandise may be returned within:

15 days for a refund to your original form of payment

30 days for Eve the Elf store credit

Your return must be initiated through our Return Portal AND shipped within the applicable return window.

For the storybook and Christmas pajamas, remember that December 23 is always the final return date, regardless of when your 15- or 30-day window would otherwise end.

Received Something Damaged or Flawed?

Oh, peppermint sticks! That’s certainly not how Eve intended it to arrive.

If you receive an item that is damaged, defective, or flawed, please begin a claim through our Return Portal within 24 hours of receiving your order so our team can help make things right.

What Condition Does My Return Need to Be In?

Eve takes a lot of care with everything that leaves her sewing room, and returned merchandise needs to come back in the same condition in which it arrived.

To be eligible for return, merchandise must be:

  • Unworn
  • Unwashed
  • Undamaged
  • Free from stains, odors, and signs of use
  • Returned with all original tags attached

Please wear undergarments when trying on your pajamas.

All returned merchandise is carefully inspected before a refund or store credit is issued.

What Cannot Be Returned?

The following items are final sale and are not eligible for return, exchange, refund, or store credit:

  • Items marked Final Sale
  • Items purchased during special promotions specifically marked No Returns, Exchanges or Refunds
  • Gift cards
  • Christmas pajamas and storybook after December 23 of the year purchased

What Counts as Evidence of Wear or Washing?

Returned merchandise must be in new, unworn condition.

Signs of wear or washing may include, but aren’t limited to:

  • Detergent or fabric-softener scent
  • Perfume or fragrance
  • Body odor
  • Deodorant or tanning-product marks
  • Evidence of bodily fluids
  • Food, drink, makeup, or other stains
  • Stretched, strained, misshapen, or otherwise altered fabric or pages
  • Other visible evidence that an item has been worn, washed, or damaged

Items showing signs of wear or washing are not eligible for a refund or store credit.

What Happens If My Return Isn’t Eligible?

Please don’t send an item back if it falls outside our return window or doesn’t meet the eligibility requirements above.

Returns received outside the eligible return period—or merchandise that does not pass our return inspection—cannot be refunded or issued store credit.

If an ineligible item is sent to us, you may choose to:

Have it returned to you: We’ll send you an invoice for the cost of the return shipping label. Once that invoice is paid, we’ll send your merchandise back.

Donate it: You may choose to have the merchandise donated. Donated merchandise is not eligible for reimbursement, refund, or store credit.

Purchases Made at Live Events and Trade Shows

Did you find Eve out in the wild? We love that!

Eligible merchandise purchased in person at a convention, trade show, or other Eve the Elf event may be returned or exchanged while the Eve the Elf booth is still operating at that event.

Once our elves begin packing up the booth on the final day, all purchases from that event become final sale.

Ready to Make a Return?

CLICK HERE TO START YOUR RETURN

Please include all eligible items being returned from the same order number in one package using the corresponding return label.

Have items from more than one order? Please send each order separately. Combining merchandise from multiple orders can change the package weight and may make the provided shipping label inaccurate.

One Last Note From Eve

Christmas magic is much more fun when nobody is worrying about returns on Christmas Eve.

When your package arrives, open it, check your order, and make sure everyone’s pajamas look like they will fit. If something isn’t quite right, send it back early so Eve’s helpers have plenty of time to help.

And once December 23 arrives, Eve closes the return workshop for Storybook and Christmas pajama purchases so those special Christmas Eve goodies can stay exactly where they belong—with the families celebrating in them.