Shipping policy

EVE THE ELF SHIPPING POLICY

We know there’s nothing quite like waiting for a little Christmas magic to arrive on your doorstep!

Our elves work hard to get every Eve the Elf package packed, shipped, and headed your way as quickly as possible. Here’s everything you need to know while you wait.

ORDER PROCESSING

Orders are typically packed and shipped within 2 business days after your order is placed.

During especially busy times—hello, Christmas!—processing may take a little longer. Any significant seasonal processing delays will be communicated on our website whenever possible.

Please remember that processing time and shipping time are different.

Processing time is the time our elves need to prepare your order. Shipping time begins once your package has been handed over to the shipping carrier.

SHIPPING TIMES

Once your order has shipped, estimated delivery is:

Standard Shipping: 5-8 business days
Expedited Shipping: 2-3 business days

Select orders may not qualify for priority or expedited shipping.

PreOrders will ship the moment Eve finishes sewing your goodies! (aka once inventory becomes available)

Delivery dates are estimates rather than guarantees unless we expressly state otherwise.

Once a package leaves Eve’s workshop, carrier delays caused by weather, transportation disruptions, peak holiday volume, or other circumstances outside our control may affect its arrival.

WHERE DO WE SHIP?

Eve currently delivers Christmas magic within all 50 United States.

At this time, we do not ship internationally.

We ship to physical addresses only and cannot ship to P.O. Boxes.

TRACKING YOUR ORDER

Once your package is on its merry way, you’ll receive a shipping confirmation email with tracking information.

Please allow a little time for tracking information to update after your shipping label is created. Sometimes the elves move faster than the tracking system!

PLEASE CHECK YOUR SHIPPING ADDRESS

Before placing your order, please double-check your shipping address carefully.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us at hello@evetheelf.com as quickly as possible. We’ll do our best to make the change if your order hasn’t been processed or shipped yet, but we cannot guarantee that an address can be changed once an order has been placed.

Once an order has shipped, Eve the Elf cannot redirect or guarantee recovery of a package sent to an address entered incorrectly by the customer.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

EVE PACKAGE PROTECTION

Even North Pole deliveries can occasionally run into trouble!

At checkout, customers have the option to purchase Eve Package Protection for an additional fee.

Eve Package Protection is an optional service provided directly by Eve the Elf LLC to give customers additional protection if a qualifying shipment is lost, stolen, or damaged while making its way to you.

Eve Package Protection is not insurance and is not an insurance product.

If you purchase Eve Package Protection and experience a qualifying shipping issue, contact us at hello@evetheelf.com with your order information and any requested documentation. We’ll review your request under the Package Protection terms applicable to your order.

Depending on the circumstances and product availability, an approved Package Protection request may be resolved through replacement merchandise, store credit, or a refund, as determined under the applicable Package Protection terms.

What if I don’t purchase Package Protection?

That’s completely okay! Eve Package Protection is optional.

Your order will still be carefully packed, shipped, and provided with tracking.

However, if you decline Eve Package Protection, lost, stolen, damaged, or missing shipments may not be eligible for replacement, refund, or store credit from Eve the Elf, except where Eve the Elf is responsible or applicable law requires otherwise.

MY TRACKING SAYS “DELIVERED,” BUT I CAN’T FIND MY PACKAGE

Oh, peppermint sticks!

First, please check around your property, with other members of your household, neighbors, building management, mailroom, front desk, and anywhere else the carrier may have safely tucked your package.

Carriers may occasionally mark a package as delivered shortly before it actually arrives, so we recommend allowing a short period of time before reporting it missing.

Purchased Eve Package Protection? Contact us at hello@evetheelf.com so we can help with the next steps.

Declined Eve Package Protection? Packages confirmed as delivered by the carrier are generally not eligible for replacement, refund, or store credit from Eve the Elf, except where otherwise required by applicable law.

MY PACKAGE ARRIVED DAMAGED

If your shipping package or its contents arrive damaged, please photograph the shipping box or mailer, shipping label, packaging, and damaged merchandise as soon as possible.

If you purchased Eve Package Protection, contact us at hello@evetheelf.com with your order number and photographs so we can review the issue.

Please don’t throw away the packaging until the issue has been resolved—we may need photographs or additional information to help.

If the merchandise itself has a manufacturing defect or flaw rather than shipping damage, please begin a claim through our Return Portal within 24 hours of receiving your order so our team can help.

RETURNED-TO-SENDER PACKAGES

Packages may occasionally be returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another carrier issue.

If your package is returned to Eve the Elf, please contact hello@evetheelf.com.

If the return was caused by an incorrect address or another circumstance attributable to the customer, additional shipping charges may be required before the package can be sent again.

Original shipping charges are generally non-refundable unless otherwise required by law.

ORDER EARLY FOR CHRISTMAS!

Eve may be fast with a sewing machine, but even she can’t control December shipping carriers.

As Christmas approaches, we may publish recommended Christmas delivery order-by dates based on information available from our carriers.

These dates are recommendations and do not constitute a guarantee of Christmas delivery unless we specifically state otherwise.

We strongly recommend ordering early—especially if your Eve the Elf goodies are destined for a very important Christmas Eve delivery.

STILL NEED HELP?

Our elves are happy to help with shipping questions.

hello@evetheelf.com

Please include your order number so we can find your package as quickly as possible.